Copyright 1995-2023 eBay Inc. All Rights Reserved. Comic should be in the grade given in the listing title. Sadly not the same as my experience. I anybody else having this problem. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? 16h34. They must realise that they have a dreadful name. Page 1 of 2 1 2 Last For additional information, see the Global Shipping Program. The problem usually resolves its self in a day or two. Though any rejection on our side should be returned back to the sender as a bounce. ask a new question. As soon as I removed that link all was well again. I expect that they are simply burying their heads in the sand and do not look at all. All other emails to other systems have no issues. But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. This amount is subject to change until you make payment. Delays in Emails being delivered can arise from a multitude of reasons. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. 15h27, on At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . 26-08-2021 10h38 Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. The accounts work on BT Webmail, both to receive and send. View cart for details. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. Looks like no ones replied in a while. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. I can send test messages to my iCloud e-mail but not other addresses. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. You should however check that your email clients are using the correct settings as per this link. 13-07-2019 One of the mails having been sent as long ago as April 4th. 11h40. 15h24. I cannot send even the simplest of messages this morning. It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. Last week I phones an advisor with a somewhat similar response. 2 days ago I suddenly stopped being able to send emails and get the message below. Go back to: Email help. If I changed my email address I would be bound to lose something important. 11-07-2019 But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. Log out of your email account then, Using an email program? Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. It might be worth changing your SMTP port to see if that helps. We understand that you are experiencing issues sending emails. A workaround would be to use another SMTP - for example gmail if you have a google account. 14h56, on 10-07-2019 14h17, on [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. If you click on them we may earn a small commission. 26-08-2021 Apple disclaims any and all liability for the acts, I have it in a notepad file as well if that makes it more readable. Terms and conditions of the sale . All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. 23-04-2021 on These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. This amount includes applicable customs duties, taxes, brokerage and other fees. I have a recent problem with my email service. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. Email headers can be found by looking at the email item's properties. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. A warm welcome to the forums. While members are not getting emails, they do appear as posts on the Google Groups page. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. I know it exists because I can pick it up on ios and via BT Webmail. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. You can link any BT email address to another broadband or Premium email billing account. The article below can help if you do not have any other user account to test with. Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. 16:52 EST 04 Mar 2023 on Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. It is very annoying, I hope you guys reach me out soon. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. on What can we help with? Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. 14-07-2019 We repeated the test and the same thing happened. Might that apply in your case too? If yes, we recommend that you check if the issue persists while on safe mode. 10-07-2019 2 users liked/thanked this post: Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. Are there really just two of us having this problem? . Using webmail? Working on the theory that it was another case of BT doing something, I decided to leave it overnight. 14h08. BT need to deal with this at a high level, NOT an individual user's account. What can be done to fix this problem please? That helps us fund This Is Money, and keep it free to use. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. 19h39. 10h59. Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. 3) Import all of your contacts from your old account to your new one. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. Any ideas? 13h18. After some trial and error I found that btinternet was objecting to my "signature" containing a link. iPad is working ok. I have a group of 14 people set up under Outlook 365. by Those who leave have their email account terminated and closed 90 days later. That sounds like something has been stuck in a queue somewhere. Also, the web interface seems to be working just fine. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. TalkTalk allows you to access your email account for 12 months after you switch. But again got error messages which I now cant remember. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. Thanks 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on Ive also tried not using advanced settings at all with exactly the same results as described above. That is because he has a Virgin Media email address, which would be deleted if he switched away. Policies vary between broadband providers. Thank you for your follow up. My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. - last edited on Incoming mail works, but unable to send anything. 23-04-2021 Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! We have received reports that emails to btinternet.com email addresses are being blocked. I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. They forecast a response within 72 hours. How can we as customers get BTs attention and ensure that there is a fix? Announcements, Guides & Community Updates. We shall never know, but fingers are firmly crossed that the service will return to normal. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. I then asked them to login to BT webmail and send me another email and that one came through straight away. on I can receive emails. I feel there is something going between Google and Apple.
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