Could you please email me at lorraine.brule@regus.com with your company name and/or account reference (as displayed on your invoice)? I would love the opportunity to help further but havent been able to identify your account. Try ipostal1. It shows 16 British Pounds per top-up for me. Your satisfaction is very important. For this reason, a Regus member probably doesn`t expect them to be able to get what they pay if they decide to sign a contract with Regus for office space. These emails were sent to the email address you registered with us on the same day you signed the agreement. I rarely review any business but those are literally thieves WATCH OUT GUYS, Hi Mouhamad, We hold a pre-authorisation charge of GBP14.75 on all new registrations. I would be happy to look into your specific circumstances of your case but you havent provided the details to your account. Desposit/Retainer - $700 The part that upsets me, is that we signed a contract for what we were to pay. A fixed term agreement is fixed for the term outlined in it; this is not us locking you in, this is how agreements work. Best, Lorraine Brule Global Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. A centre closure can be a frustrating experience for customers and its something we try to avoid wherever possible. Subject - Membership cancellation Dear {Name of the Recipient}, First paragraph - It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. You will regret signing with Regus. Using Solstice Conference to link video call to the equipment in a meeting room. Required fields are marked *. This is a very unprofessional way of handling the situation as this concerns health and safety. Lorraine Brule When I tried to cancel, I called my local Regus office at 7545 Irvine Center Drive. Do not use this scam company at all costs This was the most frustrating service that I ever experienced. DO NOT TRUST THESE FRAUDSTERS I would like you to please confirm the receipt of the letter and the cancellation. hbbd``b`$[A`$ ~KD 4k%$ =@Pd[q@Sb``Jg ` f * While we have successfully purchased and used a lounge access pass via this method back in 2019, we cannot guarantee that your selected lounge will still be open or accepting DragonPass passes in 2021 or beyond due to COVID-19 restrictions. So it seems that a lot of people end up with an extra three-month rent when they probably thought they were done with Regus. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. Best, Lorraine Brule Global Customer Service at Regus Our invoices are payable no later than on the 15th day of the month. They don't have as many virtual office spaces, but do have as many or probably more mail handling centers. Avoid this company at all costs, Permanently closed location with 2 days notice, I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL P, Their sneaky contract are scamming customers. This is a very unprofessional way of handling the situation as this concerns health and safety. It goes against our guidelines to offer incentives for reviews. I found someone. Updated. Best, If processed correctly online, we would not be able to ignore your requests. It is a scam. But when you have a question or a problem, go open a help ticket, and wait and nothing gets fixed. I sincerely apologise if you have experienced billing errors. I was using virtual office space. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Our dedicated teams work hard to help all customers but I can also help you have this resolved. 205 0 obj <>stream Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . Your e-Certificate is also valid for entry to other DragonPass participating lounges within a year form purchase. Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Setting up an automated payment is straight forward and can be done through the online portal. I tried a one-month subscription and it has been literally impossible to cancel. Restoration Fee - $290 ($3.50 per square foot) Kind regards, Lorraine BruleGlobal Customer Service at Regus. We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. You don't need enemies if you have Regus, they will threaten you "suspend services at the drop of a hat. Michelle Spire This article was previously written by Matt Moffit. This comment was posted by a verified customer. You have been with us for several years and already experienced renewals. Coffee/Tea - $35 per month All of our templates are completely free to use and are designed to save you time and hassle. Lorraine Brule Company Name: Carrie Jaffe or Accurate Assessments of San Diego Its clear from reading your comments that the main reason for your review is that of your agreement. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Dear Ms/Mr {Name of the Recipient}, My membership account number with the club is XXXX-XXXX-XXXX-XXXX.I have no complaints regarding your club and the facilities. Im sorry if you felt the need to escalate this. Regards, Blue membership is free and includes only the discounts. Once they sell you something that will be the end of you being treated as a valued customer. We are a seasonal business and up until this year it worked for us. How easy is it to get a hold of customer service at regus? truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Here are the steps Hannah took to get out of her Regus contract: I can imagine that this is the question that anyone who is not a lawyer could ask themselves first. Mailforwarding, Hi Martin, Event rooms, boardrooms, training rooms, and more. Wow, Hi Jane, The opportunity. Best regards, Customer service is simply poor. Lorraine Brule You can call, but they don't know what's going on and have little to no authority to fix the issue. Compare them below and choose the right one for your business. Also they thretaten u with debt collector and give all ur personal data for them. Assistant Global Customer Service at Regus. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. If your home club is closed, please contact our member services department. We understand that you'd have appreciated greater notice. We have asked for a complaints procedure from the team to raise this issue for months now and everyone keeps telling us we have no complaints procedure. It was a nice experience with the club. It was a nice experience with the club. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Originally, total costs 20k THB, but end up with 50k THB. The unlimited Prestige membership makes sense for lounge lizards who clock up 14 or more lounge visits every 12 months. In case, there is any cancellation fee or refund, make sure to include the same in the. Our customers satisfaction is our priority. If you are able to travel in the near future, wed also recommend you look at buying single-entry lounge passes initially, rather than signing up for a membership. Global Customer Service at Regus. This is the first time I am ever writing a negative review for any company in my life. They are scammers, and incredibly dishonest. Thank you, This will remove that member from your roster and credit the membership back to your account. The reps refuse to escalate blatant misconduct on their part to their management. Transparency is key to us and our teams go to great lengths to ensure that any issues have been clarified before an agreement is signed. You can quickly and easily terminate your agreement through your online portal (myregus.com), by going to Account > Workspaces and services > End Agreement. Regus customer services ranks as one of the worst I have ever experienced in my professional or personal lives. Some lounges cost more than the standard US$31 visit fee for members (especially in Australia and New Zealand), while others actually cost less (such as in Europe). Our invoices are due on the payment date that is displayed on them. Disgusting behaviour. And that`s why I decided to write this post because. Please note that the Member Services department is open Monday through Friday from 9 am - 6pm, EST. Thanks again for your comments which help us improve. Kind regards, Tip for consumers:Stay away from this company!!! Its important to think of the business you are trying to end your term without proper notification. Lorraine Brule This company is completely disorganized, and crooked. Please contact me directly, at lorraine.brule@regus.com so I can quickly assist. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The person that provided me with my quote knew that an auto-renewal would be triggered and hid that from me. My expressed intention was to rent space for 1 month and for a quoted price of $650. I would be happy to look into your specific circumstances of your case but havent been able to identify your account. A Regus member`s ability to benefit from membership is compromised when Regus rents the same space to too many people. For clarity, you were also charged a retainer top up. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Kind regards, Sandra Melody This has resulted in our staff not coming into work because of unfavourable working conditions. We'll help you find the ideal boardroom to host an event, a private room to interview candidates, or an inspiring space to run a training session. Absolutely unacceptable behavior. Then, if you enter the offer code GOURMET17 at the time of purchase, youll be able to buy single-entry passes for 20 (A$37) a visit. My experience working with Regus reflects the title of OP`s story: I would never sign a contract with them again, even if they nominally had the office space I needed. Yes. It then states that you must provide this written notice at least three months before that end date. Be part of a vibrant coworking community with dedicated desk or hot desking options. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. Meet in any city. Again, unilateral treaties deserve to be called unjust if there does not seem to be a better word for them. Make it brief, not elaborate. i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. i made an account a day ago and i tried contacting them to cancel my account. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Transparency is key to us, and we work hard to ensure we provide our customers full clarity on everything that we do. The company left an official comment on this complaint. Youre also able to submit a query through the Help section of your online account and our dedicated team will support you. Press J to jump to the feed. Hopefully theyre just verifying the card (although thats a large amount) and not actually trying to bill me. *T&Cs apply. But what`s hard to find is someone who has actually figured out how to do something about it how to get out of an unwanted Regus contract. If you wish to cancel your reservation, please see our policies: 1-10 people: Full refund in case of cancellation 5 days or more in advance. Neither document indicates that there is no opportunity to terminate for an entire year. please give me my refund. browse the lounges participating in DragonPass, Guide to the Priority Pass lounge program, First look: Perths new Aspire Lounge sets the bar sky high, American Express Membership Rewards Guide, Virgin Australia bonus point credit cards, Best Business Points-earning Credit Cards, American Airlines AAdvantage buy miles guide, Alaska Airlines Mileage Plan buy miles guide, United Airlines Mileage Plus buy miles guide, All Virgin Australia Velocity Frequent Flyer Guides, Loyalty Program Points Conversion Calculator, Use Frequent Flyer Points or a Paid Ticket Calculator. I am surprised that youre now challenging this known process. This company is a massive scam, Tip for consumers:This company is a scam with zero integrity. This will ensure the agreement ends at the end of the agreed term and will not renew further. At Regus, the maintenance of our facilities is very important and we can assure you of our highest standards. I have immediately escalated your comments to the relevant teams and it has been confirmed that the issues have been resolved. Not most people, I bet. It was an outstanding experience at the gym.Looking forward to getting your confirmation receipt. After they acknowledged that it was their system error they still charged me late fees for the time it took them to correct their error in the billing. I further replied that the copies of the renewal email she sent me (which was in French, not in English) I clearly speak English mentioned months not years. Frustrated I shut down the second account as well. Hi Hongxu, Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. Whether you're a student, a recent graduate, or a seasoned professional, we've got you covered. We apologize for any inconvenience caused. I signed up on a June 13, 2021, and I asked to cancel agreement on July 19, 2021. They shut down my location with 2-day notice and then cancelled my agreement retroactively. Move out, and move on. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? If you need any support, please feel free to contact me at michelle.spire@regus.com with your account details. Lol Regus was raking the MP on the hot coals and trying to recover the expenses he expected from the member. Anyone can write a Trustpilot review. ", and they replied,"Please elaborate the reasoning a bit on why you wanted the contract early terminated. IMPORTANT: The Gourmet Society x DragonPass page appears to be working as of 26 July 2021. How do you update your credit card details? Hope this helps clarify contacts and lack there of and proper notification is still in effect and not excusable by claiming the pandemic. You can also choose a coworking or office membership for 5,10, or unlimited days a month. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them.
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