We all come from different backgrounds, different educations, and different points of view and I truly respect the views of all people to help our team function at its best. I believe that building a strong rapport with patients through trust, empathy, and compassion is the key to a successful healthcare organization and I can't wait to bring these qualities to the patients of Kaiser Permanente. ", "Yes, I handle all of these administrative tasks in my current role. The staff wanted to start double-booking patient time slots. This question is a little tricky because it's unclear. Sign In. ", "Having spent my career working in healthcare education with large institutions, my customers are the employees that I train and the educational materials vendors that I work with on a daily basis. Great answer! As a successful nurse, at this point in my career, I got to where I am at today by providing the best customer service in the clinical environment by building great relationships with my patients. 57 questions about Interviews at Kaiser Permanente. He ended up requesting and receiving a transfer. Strong communication skills are required to be an active leader. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Kaiser Permanente. As well, I am an active participant in my local rotary club. Take a few minutes to tell the interviewer a few things about yourself. Discuss the reasons why will you be great at this job. While there was no injury, I was required to report the fall to our safety team and I did so immediately. Try to do the best I can for patients and remember always to be compassionate with them and treat them like I want my family members to be treated, and go the extra mile helping them.". It sounds as though you lean on a variety of reputable sources, which the interviewer should be happy to hear. After communicating the issue with my director, we realized that there wasn't an efficient inventory tracking system and supply ordering system in place for our clinic. If you can add in a little bit more about your education, that would round out your answer nicely. It sounds as though you have exceptional patient service skills! If it is fair to ask, can you talk about the type of environment I would be joining at Kaiser Permanente? Health benefits. Outside of our animals, my family loves to camp around the region and we do so on many weekends each year. How to Answer: Why Do You Want to Work Here? While there is no right or wrong answer to this question, be sure to speak with honesty and confidence in explaining how you interact as part of a larger team. I document all necessary information as soon as possible so that the record is up to date and accurate. You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team-led environment. ", "When I applied for this position, I fully understood that I didn't meet the experience requirements for this position. I am looking forward to getting into the routine of a career again. Every person I care for has a story. There was not a formal method of teaching IR PAs. These are exactly the steps that an interviewer would be looking for. ", "I see myself as a compassionate person; I see more than a sick person picking up their prescription. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me. It's great that you are working on asking for help from a variety of people when needed. I'm happy to answer any questions you have. Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. Your application includes personal information, transcripts, meaningful experiences, essays, letters of recommendation signed on official letterhead, and MCAT scores. ", "I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. "Whether I am doing an independent project or working in a team environment, I always give my best. Prior to bringing in representatives from three hand-selected companies, I brought up the idea of getting references on them first. Talk about the importance of a diverse team and give examples of a time where you thrived in this type of environment. "Since my college days, I have taken great pride in my community service by volunteering at the local food pantries and homeless shelters. I am an attentive listener and a compassionate caregiver. Looking back, had I not stopped to talk so long with the other patient the fall may have been able to be prevented. I like to manage my time to finish my projects on time. In knowing that, I reached out to key players from our emergency department, nursing administration, and med/surgery unit to take part on our committee. Kaiser interviewers ask this question because they want to know that you can be polite, diplomatic, and supportive, even when members are difficult to understand. ", "Having worked as an RN for eight years now, my ultimate career goal is to be in a leadership position like a department director. Human beings all grow up in different manners and under different philosophies. "I would be happy to earn my way to the top compensation level if hired at Kaiser Permanente. I love the fact that Kaiser Permanente seeks to improve the health of both your members and communities that you serve and I'd love to be a part of that mission moving forward. Looking back, I now make time in my calendar every day to review all emails that have come in and take action on any that are required so that nothing gets missed. Reiterate to your interviewer that you are aware of the stressors that come with this role. Did you consider that the patient's physical pain or feeling ill would make his temper short? At Kaiser Permanente, teamwork truly does make the dream work for the patients and families that rely on the organization to provide world-class care. My spouse and I are a foster home for abandoned dogs and we love this aspect of our lives. This is a personal and caring approach. Read our Terms of Use for more information. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. I would need to be trained in the new procedures. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. With some great advice from some mentors in my role, I have harnessed that fear into the ability to go above and beyond for my patients to help ensure that I've done my part to create a great health outcome for them. This is a very good example of your problem resolution skills. I called for one of our CNAs to come and help me get the patient to the bathroom and back to his bed. Finally, end your response by talking about the positive outcome. You are showing the interviewer that you are highly capable in either situation. ", "I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. These can include terms like sympathy, empathy, humanity, kindness, caring, and heart. Furthermore, I consider my coworkers in other departments as part of my customer base because my work can often have an impact on their work. Do you feel it demonstrates that you're committed to knowing and supporting a group of people? If you want to make an impact with your answer, research as much as you can on this position with Kaiser Permanente to refer to the immediate needs of the department. Learn more here. Are there shared values that you could also mention? Our date tracking prior to 2019 was not accurately kept. Than they call you for a second interview. Wonderful! ", "Yes, I understand I have to have a clean background, and I'm happy to comply with it.". I have had to adapt to 3 new managers in the past four years and each has had their own unique styles and expectation. If you usually like to generate new ideas and allow someone else to execute them, share your creative side while expressing that you prefer for others to take the lead. Consider strengthening this response by clearly stating which new procedures you'd require training for and what kind of workflow or procedural style you'd prefer a technologist be able to adapt to. Once he agreed to proceed, I informed the department staff of the urgency and expedited the transfer of the patient, which saved his life. When we become working adults, it is this fact that can help bring many ideas to the table in a work environment. You can consider improving this response by explaining why. This process helped make our project a success in the end. I am very fortunate to be where I am at today, and I think it is vital that people lend their time and efforts to help those that are less fortunate. ", "I am so glad you pointed out your need for diversity at Kaiser Permanente. Excellent! I consider myself to be a strong relationship builder and take pride in my people skills. In detail, discuss any hurdles you had to overcome and how you worked with your teammates to handle the challenge. We did that twice a week, and it completely solved our scheduling problem. At the same time, I was going to school to become a tech and got a job at a Wal-Mart pharmacy as a tech in 2010, and I have been working there since.". If possible, pick a weakness that is not a core skill for the position you are interviewing for. . ", "From a young age, I was raised around a farm and animals are a huge part of my life. But I don't want you to be surprised by the information. We wanted to create a resolution with this person. In the end, I try to always treat others the way I would expect to be treated if I were in their shoes. ", "No problem. The reason i chose to continue to pursue nursing is because upon being accepted to the program I loved the patient . Share your strengths as a problem solver, and the ability that you would come up with innovative solutions on the job at Kaiser Permanente. A large organization like Kaiser Permanente walks a fine line when talking about promoting from within because departments want long-term retention while also wanting their employees to reach their goals within the walls of the organization. "I would describe my personality as approachable, light-hearted, and positive. Nice work! When I went to continue my rounds, another patient had tried to get out of bed to make it to the bathroom and had suffered a fall. Your answer should include your ability to be patient, kind, and confirming to best answer this question. Browse questions (57) Ask a question. Your problem-solving approach is fantastic! ", "The people on the frontlines of a business are vital to the success of any organization. Here at Kaiser Permanente, I would look forward to being the ideas person on your team and also expanding my confidence and skill set in taking the lead on some projects. You can strengthen this response further by sharing how you see your communication skills benefit your team or patients in the role you're applying to. Then I organized and effectively communicated this information with my attending. Maybe you are a pen and paper person. I start this by building trust in my patients with my clinical expertise and my interpersonal skills. I work good under stressful situations, and I'm good at resolving patients' problems.". Our interview questions and answers do not represent any organization, school, or company on our site. Did you consider how leaving AMA would impact his health and well-being? If possible, also try to mention which programs or software you are experienced in when it comes to ordering or doing inventory. Over time, I have learned to be open and honest with people in expressing my views in a nice way and this has really opened my eyes that most people are really very accepting of new ideas. Prior to your interview, put some serious thought into what drives your patient care philosophy internally and sincerely reiterate to your interviewer why you hold this philosophy near and dear to your heart. Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way and I would be able to bring this same level-headedness to work at Kaiser Permanente. These relationships are created from the ground up. You must create your own answers, and be prepared for any interview question in any interview. "I understand that compassion is one of the top qualities that I need to bring to the workplace at Kaiser Permanente and I consider myself a very compassionate person. In the early morning hours, I was tending to a patient that was still wide awake and we ended up conversing for some time. But I want to be upfront, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. Talk about how your role at Kaiser Permanente can have an effect on the customers of the organization and how you go about providing excellent service to those customers. What is important to them is that you are cognizant of your own personal shortcomings. ", "My current nursing team is very diverse and our team functions at its best when all members are bringing their own unique perspectives to the table. You can improve your response by assuring the interviewer that you have a flexible salary range, but that you'd like to be compensated appropriately based on your experience and performance record. The lady said she needed the medicine that day, and if she didn't have it that day, she will go to a hospital and send the bill to us. 35 Kaiser Permanente Interview Questions & Answers Table of Contents Adaptability 1. When some of my colleagues were down and out regarding the changes, I was always the person to point out the bright side of a new change and I did so through both conversation and action. I utilized many resources for research, both inside and outside of our organization, and these resources were crucial in our success. I don't like environments that are littered with negativity, but always do my best to remain positive in these situations. To get at your ability to be pliable in your work, your interviewer would like to know about a time you were required to adapt to change in the workplace. Employees of the organization must be able to work with a wide variety of people in a wide array of departments. ", "In looking to further my career in the healthcare field, I know that Kaiser Permanente has the highest of quality standards for the care that they provide. To my external vendor customers, I speak openly and honestly about our organizational needs and partner with them to create innovative and effective training sessions for our employees. Using a text messaging system, health care giant Kaiser Permanente signs up more than 11,000 of its neediest California members for government subsidies from CalFresh, so they can buy groceries. This sounds like a very collaborative workplace. It sounds like you have the experience the interviewer would be looking for. I feel that your focus will be a great fit with my long-term career goals to eventually work in primary care with a great organization. I have always been great at working behind the scenes with the result being efficiency for others. After interviewing at Kaiser Permanente, 69% of 2,186 respondents said that they felt really excited to work there. I like to be on time with my schedule to ensure that our patients are assisted properly. Good example! Interview questions and answer examples and any other content may be used else where on the site. "I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. ", "Before my Attending arrived, there was an emergent TIPS procedure from the ICU who was unstable. We told her we were going to order it and it was supposed to be there that day. I would make sure to alert my team of a covid + patient and what protection to use, ie respirators vs N-95 masks. Are there any specific action steps you would need to take to reach your goal of becoming a PA? In asking this question, your interviewer truly wants to understand the role that you naturally take on when put into a team-based environment. My approach is to tune out the negativity and try to figure out why the personality is difficult. ", "I'm very interested in clinical research. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. ", "I believe I have good customer service with my patients, and coworkers because I treat them with respect, ask them how are they doing. ", Our Professional Interview CoachLauren McCabe Reviewed the Above Answer. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can. Your work history sounds strong, and it seems as though you are very loyal to your work. When I need to relieve stress, I will take a walk to get something to drink or turn on some soft music.". People feel pretty comfortable with me and often open up about what theyre going through or share their personal lives with me. ", "This is a great question. Be sure to have an action plan in place for improving on this weakness if hired at Kaiser Permanente. No matter if you will be working in front-line patient care or back-end support at Kaiser Permanente, communication can be the key to success in the healthcare world. 1 / 41. To help myself on a day-to-day basis, I tried to stay as positive as possible with others and wouldn't be the person to pass along negativity. I had to submit my previous procedural logs and take a test. ", "To me, it means to have a positive attitude to patients, smile and make them feel comfortable, answer any question they have, or resolve any issues they have. It seems you have found that balance. We've all had those tough cases. ", Choose one of our practice interviews to help you better prepare for your upcoming interview, Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. Have a question or concern? So my wife currently works for Kaiser Permanente as an AAR (aka a membership auditor). Be sure to talk openly to your interviewer about which areas of your career are the most stressful. Talk to the interviewer about your emotions and if they have ever affected your productivity at work. Patient care requires a strong amount of compassion, and Kaiser Permanente strives to provide compassionate care to their patients. In the end, you want to ensure your interviewer that you would join the team at Kaiser Permanente with the utmost integrity and accountability in your work. This is a great response, and it shows that you truly do care about the people that you come across every day. In asking this question, your interviewer wants to know if you consider yourself to be an emotionally driven person. One for the clinic, one for me, and one for the patient. I am eager to get a great start on my career. When I hit my 20's, it was so important to me to learn about other cultures. Consider strengthening your answer by expanding the example you've chosen to highlight how you worked as part of a team or collaborated with others on the path to becoming the first PA proctor. I manage this by focusing my energy on productive activities that are good for my work. Assure the interviewer that you are able and willing to pass a complete background check if hired at Kaiser Permanente. Interview Questions Give an example of an improvement project you led You've answered well by sharing that you face stressful situations head-on. It sounds as though you do everything possible to ensure your patients are set up for success. Patient care is a privilege, and I respect the role I have in clinical care and the part other people have. Borja estimates that. Would it ensure efficient workflows or more timely responses to other departments? If you have a criminal record, you must disclose this. Stress can often be high on the job at Kaiser Permanente and your interviewer wants to know how well you work with others despite differences in personality. In the end, we developed a user-friendly inventory and ordering system and we defined what roles in our clinic would be responsible for those duties. Upon using my reflective listening skills to calm them down, I took the extra time required to walk the customer through every line item on their billing statement until they fully understood each item. I would also need a technologist to assist me who could adjust to my easy procedural style.". ", "I have three philosophies when it comes to my work. Talk to the interviewer about how you can maintain that appropriate balance for yourself. Prior to your interview with Kaiser Permanente, your research into the organization's quality mission and vision will give you great insight into their patient care philosophy. I was nervous that I was not using the proper equipment during high-exposure risk procedures. These are all excellent skills to have, and you sound very talented! I understand that, as a condition of employment, Kaiser Permanente conducts post-offer drug screens, background checks, health screening (if applicable), and verification of eligibility to work in the United States using E-Verify. I took the role of delegating all of the high-priority work among my team and constant lines of communication were the key to success. Attire. Once they get to know me, my colleagues know that my mind is continuously thinking of new ideas and only speaking about them when it is determined to be a good time. I didn't notice we have new 90 tablet bottles instead of the 30 tablet bottles, and I filled 3 of 90 tablets bottle instead of 3 of 30 tablets. Great work giving your example and then highlighting how you corrected the error. While I am confident that my skills and experience are a great fit for this role and for your patients, the better I know the procedures, policies, and systems within the organization, the more wholly I will be able to help the patients I would be working closely with. We had a lot of concerns with patients not showing up for appointments when expected. First, I work in a system, and I respect that. I also check what's low and order specialty if it's a fast mover. Asked March 3, 2022 application online, phone interview, in-person interview sometimes with group Answered March 3, 2022 Answer See 1 answer Does the customer service call center position require a drug test if so will it be done during on site training? ", "Patient adherence, the idea of patients, not taking their medications like they are supposed to, and affecting their health, can be stressful. But when I'm home, I don't think about work. Well done! My personality would positively benefit your team at Kaiser Permanente through my consistent approach to doing the right things in patient care. But being confident in my abilities as a newer worker in our field, I am very comfortable starting at the entry-level of pay for this position and working my way up with experience. ", "In my current role as the lead scheduler, I am responsible for making the schedules for the schedulers in three different departments. "In my current role there is a lot of staff turnover when it comes to our management team. If I am unable to understand a team member's personality, I try to be professional and interact in a courteous manner.". Your response makes it clear that you volunteer in your community in various ways. I have a kind and outgoing personality. You also made sure to take action so that this did not happen again. At Kaiser Permanente, there may come a time when you have to calm down a situation with an angered patient, family member, or colleague. Kaiser Permanente interview details in Atlanta: 95 interview questions and 76 interview reviews posted anonymously by Kaiser Permanente interview candidates. I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. ", "Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual on the Kaiser Permanente team. Working closely with colleagues and/or patients in the healthcare world will eventually put you in close contact with someone who is very difficult to work with. If you have an example or two of a time where you had to have a difficult conversation on the job, don't hesitate to talk about how you handled that experience and what you learned from it. The HR Partner and I approached this person to discuss our company culture and how his behavior disrupted the environment. "In my current job, I had a team member who would scoff at other co-workers' ideas in meetings. "Every day at work, I remind myself that everyone I come across has their struggles. At Kaiser Permanente, integrity is held in the highest regard. Either way, I always do my best, and I make sure the job is done the way it suppose to be.". I strive to write complete notes in the EMR and communicate effectively on patient hand-offs to them.
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