Once paired the LED lights will stop flashing and you'll hear "pairing successful". Press the mute/unmute button to unmute the device; press OK. 1. ;) ), Have a nice rest of the day (mine will be better for sure ;) ). Thanks to my friend Randy Wintle at Plantronics/Polycom for pointing out these can be disabled in the windows notification center, Disable them here and the toasts and noises for mute/unmute go away. If you are hearing an unwanted "Mute on" or "Mute off" message, use the application applicable for your device and adjust your device's settings. Free shipping for many products! @fkirkland, Dang! This is delivered by your headset manufacturer. Then randomly they will go back to working. Poly Studio Room Kits for Microsoft Teams Rooms. Before everything worked fine. I didnt see any response to your challenges, so Ill see if I can help. The headset will continue to give a triple beep every 15 seconds. So it only takes me a few months before everyone says they can barely hear me. Simply download the Plantronics hub (application) on your device. I'm determined to help you find the best headset for your unique situation. Have to press the call answer/end button before the mute button will work in Teams. With previous versions of WebEx, you could have a system wide mute application (aka Push to Talk app like Shush, MicDrop, MicMute, etc. They are pretty well designed but looks the recent headsets are not built to last! Thanks, disabling HD voice worked! This is going to be a long post but the bug is quite complicated but also quite annoying. Click on the Lync Options icon, choose Tools > Audio Device Settings, and press OK. 2. Well scratch that test. I started using it again about 10 months ago, now its failing again. So why is it that when I make a phone call my microphone shuts off so the person I'm talking to cannot hear me. https://sciencing.com/denatured-alcohol- same issue here. You can also set mute off alert to tone only. Didn't try, will maybe do, if no solution here. If you are ready to choose a new headset for computer calls, check out our recommendations for the best headset for computer calls. 2) The sound duration is very long and the ongoing conference cannot . This disables the integration between headset and WebEx Mute functions; and then they start acting independently. I was looking in the Plantronics Hub software for the ability to disable this bit couldn't find it. My company forced an windows upgrade to 1909 this week, and right after, my mute button stopped working with teams. Plantronics Hub Known Issue: Mute not working on Microsoft teams with Savi 8200 and 7300 series. Another scenario is if you want just to do a quick check, whether you are muted and Teams screen is not in sight. On the same hand, If I am in a meeting and I speak while muted the same voice says "muted" and when there is an incoming call from a colleague it says "incoming call". Microsoft Teams, version 1.2.00.8866, last updated on 8/6/20. (plantronics legend headset) . The turn off the headset for about 5 - 10 secs and turn back on. @rohitdhavade. Dave Blankenship. Immediately followed by 2. The Voyager Focus UC is a comfortable, versatile Bluetooth headset from Poly (formerly Plantronics). Plantronics 5200 UC ( 2 units) The Voyager Edge is a Bluetooth headset from Plantronics, released in February 2014. Brilliant. 2. Avail 10% OFF Coupon Code. Select Quit Plantronics Hub from the Hub icon menu in the Windows notification area. You need to manage your headset settings on your computer using the Plantronics Hub: Dell Pro Stereo Headset troubleshooting knowledge base for audio devices. Its just disgraceful. Select " Poly VFOCUS2 Series.". However, when mute / unmute request comes from a headset device, then it is worth to send back a confirmation so the headset notifies listener. Running in to the same issue with my Legend. Once I disabled(off) "Smart Audio Transfer" in setting/sensors&presence, it seems to work, but not much better, microphone still sounds so far away. Your headset sets itself as the default audio device on your phone or computer. It downgraded my BT from "Headset or Headphones" to only "Headphones" so the microphone is now forced through the laptop mic. It should not be headset issue but more of Microsoft Teams issue as headset didnt have any problems for years until after a Windows or MS Teams auto update a few days ago. I have quit, and rebooted, and it still happens. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays. I dont need a toast and windows noise. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays. My phone does not find the headset during a call or while listening to music. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Probably it also affects another setting, but I have no negative impact. Prior to this, like the original poster said, there were settings in the Plantronics Hub software to allowed us to turn off the voice notification of "Mute On" and "Mute Off" voice. 2. Whats going on? interestingly the same does not work with the legend. So, I guess that I am on the right version, correct? So weird / annoying. Pretty annoying to say the least. Another thing to check is whether it's paired with more than 1 device? I much rather roll back to the previous update then deal with this, My only solution is for me to use a different headset that doesn't have it's own built in mute function. You can learn more here (under troubleshooting section) https://www.plantronics.com/content/dam/. macOS Catalina, version 10.15.6. 3. Voyageredge paired with s5 and gear s. Stil working for about 10 months then people start hear me bad. 1. Doing it here won't move things I think. 10-17-2017 Using the 3.5 mm connector will turn your headset into analog device and HUB cannot interact with devices using a non-USB connection. Yes this is a MS Teams issue. To take an incoming call, or to disconnect your call, you tap the Call, To redial a number, simply double-tap the Call, To put a call on hold, simply press and hold the Call, To adjust the listening volume, thenyou need to press up or down on the volume. User experience lays down on the ground here! This will turn off the sensors and that will allow you to move your head freely without muting the microphone, you will be able to still mute the microphone from the mute key or by swinging the mic boom arm. Using computer audio and webex browser app. same problem with me - 2 voyager legends where microphone just stops working. For me it's not a workaround, it's the solution, because is the headset driver, it behaves like that. Make or receive another Lync call; the call may be stuck on mute. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The other alternative they suggested to me was to join the Teams meeting through a browser. For more information, please see our I don't think Teams is sending an audio to the headset. Could be many times a day or may go a week without. May 24, 2021 by The HUB release notes confirms that there can be mute sync issues sometimes. I can hear callers but they cant hear me. It has to be some kind of manufacturing defect. SHOW DEAL. This sound is annoying. Turns out the mic grooves were dirty, damping my voice enough that it thought my speech was background noise. If you want to say one sentence during a one hour meeting, it is cool you can just press a button in your headset not even looking at screen. Disappointed. I have exactly the same problem, also using Aftershock, it drives me nuts! Weird! and our Anyway, most, not all of my calls, people can barely hear me or they say I'm breaking up, and I never had mic issues at all with my Bose headset! The technical storage or access that is used exclusively for anonymous statistical purposes. https://www.dropbox.com/sh/l21ia7edr7cmx VLad Koretsky I noticed it will work if I put two fingers over mic near tip of unit. 05:53 AM So to avoid this issue, I always used the mute function within teams, and then there was no issues. I scoured the web and found similar past issues with Microsoft Skype interferring with headset (Note: Its an outdated solution; not able to work on Windows 10) I just bought mine only 4 days ago, and thought maybe it was not properly adjusted in my ear so that the extended microphone wasn't touching my face-some Bluetooth headsets, I think, the mic portion must be touching your face, I think for picking up vibrations better to hear your voice-not sure though. From the Base: To mute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. Didn't use headset, would probably help, but currently not an option, 5. If you forget if the mute is on, instead of saying "can you hear me?" just press the button to toggle the mute and hear the results. @hamburger42862. If I placed the microphone right next to my mouth then they could hear me normally. It is using the mute and unmute function of the headset itself, because in the past with teams, if I muted myself using the buttons on my headset, this was the symptoms of using the built in mute functionality. 1. This forum replies or post is based upon my personal experience and does not reflect the opinion or view of my employer. Hub can only provide mute synchronization if it is running, while Plantronics devices running in standalone mode with Lync cannot access Windows system settings. Using the 3.5 mm connector will turn your headset into analog device and HUB cannot interact with devices using a non-USB connection. When Im on a Zoom meeting with multiple people, and with the headset connected to the computer audio via USB (not linked to not using my phone), the headset works well as long as I am on mute. I had same problem with 2 consecutive Voyager Legend's . If so, then you might have insufficient USB power. Choosing the best wired headset for call center can be difficult as there are so many considerations, such as Jabra, Earbay, Arama, New bee, MAIRDI, Nulaxy, TruVoice, Kithouse, Plantronics. Nov 3, 2022, 5:42 PM. The issues with the Voyager Edge is one where the problem is when the microphone is used in call it malfuntions but if you use the voice command it will work just fine you can do the same with the voice assistant if you make a call from the voice assistant the person your calling should be able to hear though it might not be as clear but more then enough for you to be heard by person you are calling. Request a replacement from the manufacture if the headsets within th 1 year warranty.
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